Returns & Exchanges

At divain®, we want you to be completely satisfied with your fragrance journey, which is why we offer a 14-day hassle-free return policy on all eligible items. If your new scent isn't the perfect match, our streamlined process ensures a quick exchange or full refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Carefully place the perfume bottle in its original packaging, ensuring it is securely sealed to prevent damage during transit.

• 3.
  Ship It Back

  Download and print your pre-paid shipping label, attach it to your parcel, and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned item, we will process your refund or ship your new fragrance within 3-5 business days.